Privacy policy

These policies set out how we collect, use and store personal data

The EURIKHA project is managed by the Service User Research Enterprise (SURE) part of the Health Service and Population Research Department, King’s College London. The Service User Research Enterprise (SURE) is the data controller and is hereafter referred to as ‘We’.

We collect certain information or data about you when you use our website. This policy explains what data we collect from you and how we use it.

We may collect the following information:

  • Information that you provide by filling in forms on our website. This includes information provided at the time of registering to create an account, commenting, subscribing to our mailing list, filling in a survey, or contacting us via contact forms. We will request consent at each point where we collect your information.
  • Details of your visits to our site, including which pages you visit and what you do. This is to enhance your experience of the site and for logged-in users to ensure access to restricted resources.
  • If you login to our site we may collect details of your IP address. This helps us ensure the security of our site by monitoring normal and malicious use of our site.

This helps us to:

  • Keep our records up to date.
  • Improve the products and services we provide.
  • Contact you in response to a specific enquiry.
  • Send you emails about our services which are particularly relevant to you.
  • Contact you via email about the services you receive from us.

Comments and forum discussions

If you comment on our website either using the blog or discussion forum, you agree for your information to be stored and used to facilitate these features. Comments are public and as such can be viewed by anyone including search engines. By commenting on our site you agree to your information and content being made public in this way. Discussion forums require users to create an account but your information and content you post is still visible by other forum users.

We do allow users to anonymise themselves including their usernames.  Your email address will never be made public but is stored by our systems to enable you to login and to reset your password if required.

Cookies and how we use them

A cookie is a small file which is placed on your computer by a site when you visit it.

Cookies allow websites and applications to store your preferences in order to present content, options, or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

You can refuse cookies on our website, but this may prevent you from using parts of our site, like logging in and commenting.

We embed videos on our site using Youtube, which sets cookies on your computer once you click on the video player. To find out more about Youtube’s cookies please visit their privacy policy.

We use the Google Analytics service which allows us to monitor how our site is used. Google may set several cookies and these are used to collect information about how visitors use our site. We use the information to monitor how many visitors come to our site, from where, what pages they visit, what type of browser, computer or device they used. We use this information to improve our website. The Google Analytics cookies collect information in an anonymous form and cannot personally identify you. You can read more about Google’s Privacy Policy here.

If you wish to restrict or block the cookies which we set, you can do this through your browser settings. The ‘Help’ function in your browser should tell you how.

You may also like to visit which contains comprehensive information on how to do this on a wide variety of browsers. Please be aware that restricting cookies may impact on the functionality of our website.

Where we store your personal information

All information you provide to us is stored on our secure servers in Manchester, UK. We also back-up our site to a location in Germany: backups are kept for a maximum of 30 days. Data will also be stored internally on servers at King’s College London.


Where we have given you a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential and secure. We ask you not to share a password with anyone.

Sharing your information

We won’t share your information with any other organisations for marketing, market research, or commercial purposes, and we won’t pass on your details to other websites.

Data retention

We will keep contact form enquiry data for no more than 18 months and all other data for no more than 10 years.

Data rectification, portability and erasure

You have a right to update your data and keep it correct. You also have a right for copies of your data and a right to have your data erased from our systems. Please contact us with your requests and we will action them within a maximum of 30 days.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.


If you have any questions or comments about our privacy policy please contact us.


Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Updated: 23 February 2018